Shipping and Returns
For any return/exchange questions please call us at 979-532-9141. You may return most new, unopened items within 30 days of delivery for an exchange.
Downloadable products are not eligible for a refund or return.
Please return items to:
Ranch House Designs, Inc.
1730 North Richmond Road
Wharton, Texas 77488
You should expect to receive your exchange within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply call us at 979-532-9141.
We currently ship to United States addresses only. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for questions on Rush or International Shipping options. Please allow for extra shipping time on Holiday orders.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. We ship most items via USPS. A valid physical address is required.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Ranch House Designs, Inc. values our customers and respects your privacy at all times. We collect information about you through our online shopping cart website in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not share your personal or financial information with 3rd party companies.